hawos Phoenix

Support long after your purchase

Over 95% of repairs completed within one working day of receiving your appliance.

Reviews of LUBA’s service

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Fiona Green 
 
 
 
  
I’ve had my Blendec now for five years and it’s used on an almost daily basis. Over the last few weeks I’d noticed that there seemed to be leaking from the bottom of the jug when blending. Not masses but enough to spray around the base. That’s it I thought - I’ll have to suck it up and buy a new jug. However, looking on the website I realised my jug was still under warranty. I filled in all the details and received a lovely email telling me a new jug was on its way. Super easy to do and fantastic customer service. Thank you Blendtec!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Claire Proudfoot 
 
 
 
  
Responsive, good communication, quickly replaced a faulty item that was still under warranty.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ben Wright 
 
 
 
  
I contacted LUBA when my Brod & Taylor SDH arrived and was not working out of the box.
Tom was really helpful and helped get the situation resolved within a few days.
I now have a working SDH and couldn't rate the customer service highly enough!
Thanks again Tom, really grateful for you help!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Heidi Collins 
 
 
 
  
Very happy with this service. It certainly is beneficial to use a reputable company, I'm so pleased to have been able to receive a replacement. The process was quick and easy. Thanks so much! :)
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Amanda Battman 
 
 
 
  
Excellent service from Nathan. No quibble guaranteed replacement for a damaged part. Thank you very much.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Simon King 
 
 
 
  
The response from customer services was professional, helpful and I also got an amazingly quick email response offering me a perfect solution to my question. Thanks Tom your are fabulous.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Coffey 
 
 
 
  
I contacted LUBA for advice to see if my Brod&Taylor FP-201 proofer could be repaired. I have been using it for both yoghurt-making as well as dough for a little over a decade now several times a week. The power switch was becoming a little intermittent and I was aware from past blog and newsletters that the proofer was intended to be repairable.

The same day I was advised that I could send it in for overhaul or I could have a look myself and see if the control panel buttons needed cleaning. While I did need an anti-tamper triangle 2.3mm bit I was able to see that the control buttons were designed using real switches rather than cheaper membranes. A little IPA on the contacts, some rapid pressing then a blow dry and the unit was back to its reliable self.

It is nice to have an appliance that is designed to be repaired as well as a company that is happy to chat to you about it over a decade after you bought it.

Thank you.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Paula Noble 
 
 
 
  
I cannot rate these guys highly enough, restored my faith in customer service way beyond my expectations. As a new and nervous sourdough breadmaker I ordered a piece of equipment for setting my sourdough starter. Eventually used it for the 1st time 3 month
s after buying only to find it wasn't heating up properly. I contacted the company late on a Friday, spoke to Tom who advised me to run some tests over the weekend and if still a problem to call them back on Monday. Assured that it wasn't me and that the thing really was defective, I called on Monday morning. No stress, no hassle, I was emailed a return postage label and told they would send the replacement out to me right away. I posted the item on Tuesday. On Wednesdsy I received the new properly working piece of equipment, that is, even before the returned item had been received by them. Guys, you made my day as  I have very low expectations when it comes to customer service. Nice to know that companies and service like this still exist!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Eddie Cassidy 
 
 
 
  
Great service from Team Blendtec
  
 
  
 
 
 
 
 
 
 Google rating score: 5.0 of 5, based on 146 reviews 
 
   
 
 

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